General Conditions of the Club H10 Programme
1. PURPOSE OF THE CLUB H10 PROGRAMME
The purpose of the Club H10 programme is to establish a permanent promotion campaign based on the participants earning points. The points will be exchangeable for accommodation, services and merchandising articles offered by H10 Hotels.
2. REGISTRATION AND PARTICIPATION IN THE PROGRAMME
2.1 Any person over the age of 18 residing in Spain or in any country where the participation in loyalty programmes is not prohibited may register in the Club H10 programme.
2.2 Registration in the Club H10 programme is free.
2.3 To be part of Club H10 you must hand in the Subscription Application in one of H10 Hotels during your stay. This application form must be carefully filled out and signed. You may also subscribe on the Website: www.h10hotels.com and www.clubh10.com. You cannot subscribe over the phone.
2.4 H10 Hotels reserve the right to admit or refuse any registration in the Club H10 programme without further explanation.
2.5 The membership will be confirmed during the client’s first stay in one of H10 Hotels.
2.6 The card identifies the client as a member and entails the acceptance of the programme’s conditions.
2.7 Each member of Club H10’s programme will receive the official Club H10 card during her/his first stay. If the hotel cannot provide the card, the member will receive it during her/his second stay in any other H10 Hotel.
2.8 The card is the property of H10 Hotels and must be returned in the event that H10 Hotels request it. The cardholder is responsible for keeping and using it correctly.
2.9 In the case of damage, theft or loss of the card, Club H10 must be requested directly in the hotel where member will be going to stay the next time.
2.10 The scope of the programme may be modified at any time without prior written notice.
3. EARNING POINTS
3.1 Points are awarded for stays in H10 Hotels after registering in the programme as follows:
- 40 H10 points per person / night in a 5***** hotel.
- 30 H10 points per person / night in a 4**** hotel.
- 20 H10 points per person / night in a 3*** hotel.
100 welcome points for becoming a member of the programme will be added to her/his account during her/his first stay in one of H10 Hotels or straight after becoming a member on the Website www.clubh10.com
Points for extra services purchased in the hotels: bar, restaurant, wellness centre, H10 and Daisy merchandising. Provided the purchase of these services is included in the room account, the cardholder and/or co-cardholder will earn 2 points for every 3 euros spent. If the bill is in pound sterling, 2 points will be added for each 2.64 pounds sterling spent. When the room account is in Mexican pesos, 2 points will be credited for every 42 pesos spent. The purchase of these services will be charged to the room, except in those hotels which do not allow charging, in which case the accumulation of points to purchase extras will not be possible. The number of points accumulated in the account of the Cardholder and/or Co-cardholder will be calculated based on the net value of the client’s room account, before VAT or any other taxes which may be applicable.
Variable points for extras per person / night stayed according to special, limited promotions publicised by H10 Hotels.
The cardholder and his / her companions listed in the Registration Application may collect points, with the exception of children staying at reduced rates (discount for age).
3.2 The cardholder may not claim points for stays occurring before his / her registration in Club H10. Exceptionally, the client may earn points if the application is sent within 30 days of the stay.
3.3 To earn points, the participant in the Programme must give his / her Club H10 card number when he / she makes the reservation, when checking in, or during his / her stay in the establishment. The staff of H10 Hotels may ask the participant to provide proof of identity.
3.4 To facilitate the procedure for collecting points, H10 Hotels have designed a Registration Application which includes a provisional card with a personal number which may be used as described in the last point.
3.5 The collection of points is personal to the cardholder, and in no circumstance may points be transferred or traded. In the case of two or more cardholders sharing a room, only the cardholder in whose name the reservation was made will earn points.
3.6 Points will be credited automatically to the cardholders account 48 hours after payment / the last day of the stay. In the case of special, limited promotions, points will be credited at least once a month.
3.7 Points cannot be earned for free stays by invitation, stays at special rates for employees of the company or travel agents or other rates not available to the general public. Nor are points earned for promotional rates available for fixed periods as determined by H10 Hotels.
3.8 To claim points not accounted for, the member of the Club H10 programme must send the claim to the Club H10 Customer Service Centre, giving the client’s name, membership card number, the name of the hotel and the date of the stay, and a brief description of the problem. Claims must be made within three months of the stay. H10 Hotels are not responsible for the documentation sent until its arrival at the Club H10 Customer Service Centre. Claims which are not correctly documented and presented in time will not be processed.
3.9 If, once a claim has been made and agreed, any individual establishment unjustifiably declines to award points or other benefits, H10 Hotels will assume full responsibility for awarding the points.
3.10 One point is worth 0.04 Euro in Spain, Italy and Germany. One point is worth 0.03 pound sterling in the United Kingdom. One point is worth 0.68 pesos MXN in Mexico and in the Dominican Republic, one point is worth 2.24 pesos RD.
4. USING POINTS
4.1 Stays in hotels (except those hotels located in Cuba). H10 points can be exchanged for accommodation, purchases in the bar or restaurant, wellness centre treatments, H10 and Daisy merchandising items. These purchases must be made during the stay and are subject to availability and to the value in points of these purchases as communicated by H10 Hotels to members and in its website www.clubh10.com
4.1.1 H10 Hotels reserve the right to establish without prior notice which hotels and periods are “not valid” for stays using points.
4.2 Extra services. Points earned may be exchanged for extra services supplied directly to the client by hotels which are charged to the corresponding room account.
4.3 Merchandising items. Points may be used to acquire H10 Hotels merchandising items.
4.4 Points may only be exchanged during the member’s stay in the establishment, when the services and/or items charged to the room account are paid for at Reception. In no circumstance may points be exchanged if the client is not staying in the establishment, nor can they be exchanged directly at sales points of the establishment such as bars, restaurants, shops, etc.
4.5 To exchange points the cardholder’s account must previously be identified and the account balance checked.
4.6 H10 points earned in the Club H10 programme expire four years after being awarded if there has been no movement for stay on the cardholder’s account for at least four years. H10 will inform the cardholder by e-mail with 6 months’ notice. If the 6 months elapse with no further movement on the account, H10 will proceed to cancel the points. If the cardholder starts using the card again at any moment, he /she will be able to earn new points.
4.7 H10 Hotels will donate expired H10 points to charity.
4.8 In the event of death, a spouse affiliated to the card may assume title to the card (after informing Customer Services) and continue earning and using points. But points may not be transferred from one card to another. After informing Customer Services, the spouse will receive a new card in his /her name (with the same card number).
5. CATEGORIES AND ADVANTAGES
5.1 There are three levels or categories of member, depending on the number of points earned:
- Club H10 Card. From the first stay after application.
- Club H10 Class Card. From 2,000 H10 points.
- Club H10 Grand Class Card. From 4,000 H10 points.
5.2 Depending on the membership category, members can enjoy special services during stays at our hotels. Benefits in all categories: personalised customer service, priority bookings (we will avoid sending H10 Club members to other hotels in cases of over booking), exclusive offers (published on the website or in the monthly online newsletter sent to members by email), the possibility of choosing a room subject to availability (the same category as the reservation and at least 21 days in advance), paying for hotel services with points, welcome gift (box of chocolates for Club H10 or H10 Hotels merchandising if not available). Benefits for Club H10 members: invitation to a welcome cocktail for two people (this will be the H10 cocktail or, if not available, the cocktail of the day). Benefits for Club H10 Class members: Invitation to a bottle of wine or cava (the recommended wine or cava, or if not available the recommendation of the day or the hotel´s selection), daily change of sheets and weather forecast, robe and slippers (for member and companion, left in the room on the day of arrival), Spanish or international newspapers (to be chosen from reception from those available at the hotel), No-rush check out (courtesy room until 6pm, at prior request and subject to availability). Benefits for Club H10 Grand Class members: invitation to a lunch or dinner for two people at holiday hotels (at the hotel restaurant, or if not possible in the Buffet. In all-inclusive hotels, the hotel will offer a different type of free service instead. Holiday Hotels destinations are: Canary Islands, Balearic Islands, Costa del Sol, Salou, Mexico and Dominican Republic.), 20% discount at the Restaurants and Bars in our city hotels (Barcelona, Madrid, Roma, Londres and Berlin), no-wait check-in (subject to availability), Tea and Coffee kettle in room (only in four- and five-star hotels), free mini-bar on day of arrival (only in four- and five-star hotels). Includes 2 waters, 2 Coca Colas, 2 fruit juices and 2 bags of crisps). .
5.3 All Club H10 members registered in any of the three categories (Club H10, Club H10 Class or Club H10 Grand Class) will be entitled to a 5% special discount as of your 2nd stay on bookings made through the H10 Hotels website, www.h10hotels.com or the Members Area of the Club H10 web site, www.clubh10.com. The discount will be applicable if, before making the reservation, member have stayed at any H10 Hotels establishments as Club H10 member and have obtained points from the stay. Discount not available at those H10 Hotels located in Cuba.
6. PROTECTION AND MODIFICATION OF DATA
6.1 H10 Hotels is committed to the appropriate use of personal data provided by programme members. All information provided is used for the sole purpose of analysis and design of marketing activities within H10 Hotels, such as the development of the Club H10 programme, as set out in Data Protection Law (Ley Orgánica de Protección de Datos). On signing the registration application or using the programme membership card. The cardholder expressly accepts these clauses.
6.2 H10 Hotels is committed to fulfilling its obligations regarding the privacy of programme members’ personal data and to its duty to protect them, taking such measures as are necessary with the technology available to prevent unauthorised change, loss, processing or access.
6.3 H10 Hotels will periodically send to the Programme member a report of the movements on his / her account, if any, and information about current promotions, benefits and gifts. This will be sent to the address and in the form indicated on the registration application.
6.4 The member may make any changes to his / her personal details through the programme’s web page or by giving written notice to the Club H10 Customer Service Centre.
7. CANCELLING MEMBERSHIP
7.1 The Cardholder may cancel his / her membership of the Club H10 programme by giving written notice to the Club H10 Customer Service Centre. From the moment notification is received, the cardholder will no longer receive information about the Club H10 programme and his / her points account will be closed.
7.2 The abuse or fraudulent use of the card will result in membership of the Club H10 programme being automatically cancelled along with any points on the account.
7.3 The promotions and their payment conditions offered by this system are exclusive after a previous identification of the user and are only valid in this context. Any acts against the conditions of the present programme can lead to refusal of further use.
8. GENERAL POINTS
8.1 If any information given in the account statement is incorrect or the member has any query about current promotions, he / she may contact the Club H10 Customer Service Centre to correct or clarify the information.
8.2 H10 Hotels reserves the right to cancel or change the rules and offers of the Programme at any moment without prior warning.
8.3 If the Programme is cancelled, the members will have a period of 6 months to use their H10 points. After this period, the points will be considered cancelled.
8.4 H10 Hotels may not be not held responsible if it is not possible to continue the programme for reasons beyond its control or due to legal changes.
8.5 References to H10 Hotels in respect of the Club H10 programme are understood to mean the group composed of Corporación H10 Hotels, S.L. and its associated or connected companies.
8.6 These General Conditions will be applied in accordance with Spanish laws and regulations.
8.7 Any disputes that may arise related to the present contract will be subject to the appropriate courts of law in Barcelona.
8.8 These General Conditions will be in force from 23rd November 2007.
